Frequently Asked Questions

Admin and User Management

• How to Reset Your Password
• Admin Tools - User Management
• User permission levels
• How to switch between multiple accounts
• Why has my account been suspended?
• How to add & delete users on your account

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Data

• Pro Insight and Identity Check Changes
• Do you provide data coverage outside of the United States?
• Why is your data better than others’?
• Why is your domestic and international data different?
• Where do you get your data?
• How do you measure data accuracy?

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Reports & Analytics

• Query Usage Reports

Identity Risk Scores

• What is the Identity Risk Score?
• What is included in the Identity Risk Score?
• How can I access your Identity Risk Score?
• How does the Identity Risk Score differ from the Identity Network Score?
• What are the advantages of Identity Risk Score?
• What are the key differentiators of the Identity Risk Score?

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Network Risk

• Network Risk Panel - v3 Release
• Network Risk 2.1
• How is the Network Risk Indicator determined?
• Network Risk Panel
• What is the Ekata Identity Network?
• Where does this data come from?

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